Credit Card Purchase Limit per customer
Contact email@example.com if your total cost for all order attempts exceeds the limits listed above. We provide alternative payment methods.
Why am I receiving a shipping error when checking out?
If you receive this error, “no shipping options found.” Please try using an incognito window to check out and double-check if we provide shipping to your location. Contact firstname.lastname@example.org if this error persists.
Why does my order status show "pending payment"?
If your order shows pending payment after 2 hours please try placing an order again using an incognito window AND double-check the format of your phone number includes a country code (this is auto-populated on the checkout page) and does not contain any dashes or spaces.
Why does my order status show "processing"?
Payment has successfully been received and your order is waiting to be fulfilled.
Why does my order status show "canceled"?
This usually indicated your payment has failed. Please contact your card issuer for further assistance. If you have placed an order with us before and received this error please call your card issuer and ensure you have not exceeded the credit card limit.